Refund and Returns Policy

Return Policy

Thank you for shopping with PharmaPro. We hope you are satisfied with your purchase. However, if you are not completely happy with your order, we are here to help.

Returns

• Eligibility for Returns: Items can be returned within [insert number of days] days from the date of delivery. The item must be in its original condition, unused, and with all tags and packaging intact.
  
  
• Non-Returnable Items: Certain products such as [list any items that cannot be returned, e.g., opened supplements, personal care items, etc.] are non-returnable due to hygiene or safety concerns.
  
  

Return Process

1. Contact Us: To initiate a return, please contact our customer support team at [insert email/phone number] with your order number and the reason for return.
   
   
2. Approval: Once your return request is received, we will evaluate the request and send you a return authorization and instructions on how to proceed.
   
   
3. Shipping the Return: After receiving the authorization, securely pack the item(s) and send it to the return address provided.
   
   
4. Return Shipping Costs: You are responsible for the shipping costs of the return unless the item is defective or damaged.
   
   

Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  
  
• If approved, a refund will be processed to your original method of payment. Please note that it may take [insert number of days] business days for the refund to reflect in your account.
  
  
• If the return is not approved, the item will be sent back to you at your expense.
  
  

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at [insert contact information].

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or a full refund based on your preference.
  
  

---

📍 Contact Information

If you have any questions regarding our refund and returns policy, please contact us:

📧 aimalkhan3266@gmail.com
📞 03189963535
🏢 USM Plaza First Floor, Khyber Super Market, Near Qayyum Stadium, Peshawar Cantonment, Peshawar, Pakistan